Customer reviews

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Average rating
4.9/5
5

Excellent

Everything was just fine! Excellent service, great location, cozy & silent room, pleasant people, tasty brakfasts, useful underground parking space. Sauna with SPA area was very good and relaxing.
Taras Buha
23-Jan-2020

Hotel response

Dear Taras, Thank You a lot for a very nice feedback! It is good to learn that both accommodation and facilities have met your expectation. We hope You will visit us again in the future! Best regards, Piotr Motak Front Office Manager

5

Excellent

Amazing place, very clean and up to date. Spacious, quiet room, spacious bathroom and shower. Comfortable bed. Regarding breakfast - selection and presentation of food in general was superb. Will definitely come back again.
MARIA GANCZAK
10-Jan-2020

Hotel response

Dear Maria, Thank you for a great review! It gives us such great pleasure to learn that so many aspects caused that you had a pleasant and comfortable stay. We will be looking forward to your return to Lwowska 1! Best regards, Piotr Motak Front Office Manager

5

Excellent

I liked the entire hotel and would recommend it for stays in Krakow. There was nothing to critisise.
Hotel guest
7-Jan-2020

Hotel response

Dear Markus, Thank you for your nice review and high-rating! Best regards, Piotr Motak Front Office Manager

4

Very good

Stanze spaziose e pulite, personale professionale e sempre disponibile a fornire informazioni quando richieste, colazione ricca (prevalentemente salata) e molto buona. Posizione comoda per ogni spostamento, la metro si trova a due minuti dalla struttura, ma anche a piedi è tutto raggiungibile in poco tempo.
Hotel guest
4-Jan-2020
5

Excellent

First class - would definitely recommend to friends for a future visit. All communications/questions were answered promptly. Airport taxis and excursion arranged in advance - everything just as we had asked for. Thank you!
Hotel guest
11-Dec-2019

Hotel response

Dear Veronica, It is so nice to know you like our Apathotel! Thank you for all warm words. Best regards, Piotr Motak Front Office Manager

5

Excellent

Beautiful hotel, spacious superior room, friendly staff.
Sarah Carmichael
27-Nov-2019

Hotel response

Dear Sarah, On behalf of our whole crew I would like to thank You for a nice words regarded to our staff! Moreover, we are very happy to know You liked the size of rooms. We hope there will be another occasion to host You again in the future! Best regards, Piotr Motak Front Office Manager

5

Excellent

Excellent hotel, clean, modern with extremely easy connections to the centre
Emma Maclachlan
24-Oct-2019

Hotel response

Dear Emma, Thank You very much for a nice review! It is good to know location was satisfying for You. We hope ther will be another occasion to host You in the future! Best regards, Piotr Motak Front Office Manager

4

Very good

The rooms were fabulous and very clean. We had some issue with tram noise, but we were moved. The only thing I would suggest are heavier curtains, as it was so bright at night/light was coming through curtains.
Hotel guest
7-Oct-2019

Hotel response

Dear Deirdre, Thank You a lot for a constructive feedback! Kind regards, Piotr Motak Front Office Manager

5

Excellent

Hotel is in a superb location its clean and modern. Every single member of staff I encountered were really helpful and friendly. I would definitely recommend this hotel if you are staying in Kraków.
Stephen Hartley
3-Oct-2019

Hotel response

Dear Stephen, On behalf of our crew I would like to kindly thank You for such a nice review. We hope You will visit us again in the future! Best regards, Piotr Motak Front Office Manager

5

Excellent

Very nice hotel. Good Location, Friendly Staff and well designed rooms. Would be great to have a gym as well.
Hotel guest
27-Sep-2019

Hotel response

Dear Allaine, I would like to thank You for your opinion on behalf of all our crew! We are still developing our Aparthotel so your remarks are important and valuable for us. Best regards, Piotr Motak Front Office Manager

5

Excellent

The staff were very friendly and helpful . The room was excellent and the spa wonderful. I would recommend your hotel to anyone coming to Krakow
Hotel guest
26-Sep-2019

Hotel response

Dear Simon, Thank You for a very nice review! It is good know that accommodation and SPA have met your expections. We hope You will visit Lwowska 1 again in the future! Best regards, Piotr Motak Front Office Manager

5

Excellent

Amazing hotel - spacious, clean, good location, great breakfast! 100% will be recommending to my customers, friends and family
Hotel guest
26-Sep-2019

Hotel response

Dear Nikki, Thanks a lot for high rating! We are very happy to find out that our Aparthotel met all your expections. We are looking forward to your return! Best regards, Piotr Motak Front Office Manager

5

Excellent

Aparthotel was fantastic place that has add best value to our holiday.
Fausto Palumbo
14-Sep-2019

Hotel response

Dear Fausto, Thank You so much for the great review! It is very nice to know that our Aparthotel has meet your expectations. I hope we will have another occasion to host You. Best regards, Piotr Motak Front Office Manager

5

Excellent

Hyvä ja mukava hotelli. Hyvä sijainti. Voi suositella. Hyvä aamupala.
Hotel guest
31-Aug-2019

Hotel response

Dear Asta, Thank You for a nice review! It is nice to know that breakfast and location of aparthotel have been satisfying for You. Best regards, Piotr Motak Front Office Manager

5

Excellent

Schöne, große, schön eingerichtete Zimmer. Großes Badezimmer. Reichhaltiges Frühstück Sehr freundliches Personal Günstige Verkehrsanbindung an die Altstadt Wir kommen gerne wieder!
Hotel guest
17-Aug-2019

Hotel response

Dear Stefanie, Thank You very much for such a nice review. We hope we will have an occasion to host You again soon! Best regards, Piotr Motak Front Office Manager

5

Excellent

Très grande chambre, propre et bien insonorisée. Petit déjeuné très bien. Cadre agréable et bonne situation dans Cracovie. Petite remarque: le boitier de commande de la clim éclaire beaucoup la nuit.
Hotel guest
16-Aug-2019

Hotel response

Dear Thierry, Merci beaucoup pour cet avis positif! We are glad that you have enjoyed the breakfast and you felt comfortable in our room. We also hope that too strong light from airco panel did not disturbed your stay and your holidays were perfect and unforgettable. Kind regards, Monika Wertka Deputy Reception Manager

5

Excellent

Wir waren schon zum dritten Mal in diesem Hotel gewesen und wieder total zufrieden. Am Check in wurden wir sehr nett von EWA empfangen. Hatten auch ein Upgrade für ein Superior Apartment bekommen. Das war sehr super gewesen.Das Hotel hat wirklich alles was man braucht. Wir werden auf jedenfall wiederkommen. Vielen Dank für den netten Aufenthalt
Thorsten Voss
7-Aug-2019

Hotel response

Dear Thorsten, We are more than glad that you choose our Aparthotel again. There is nothing better for hotelier than loyal guests! We appreciate your positive feedback about our front desk staff. We are looking forward to host you again soon. Kind regards, Monika Wertka Deputy Reception Manager

5

Excellent

Das Personal ist jung, kompetent und freundlich. Das Hotel ist etwa 30 Minuten Fußweg von Wawel und Markt entfernt gelegen und recht neu (beim Versuch der Vorinformation über die Situation vor Ort per Street View findet man eine leere Fläche), die Zimmer modern und in sehr ordentlichem Zustand. Das WLAN ist sehr gut. Das Frühstück ist reichhaltig und vielfältig. Hier sorgt das Personal für die schnelle Schließung von Lücken am Büfett und dafür, dass frei gewordene Sitzplätze sehr schnell wieder von neuen Gästen genutzt werden können. Wir hatten ein Zimmer unterm Dach gebucht. Die Klimaanlage sichert trotz hoher Sonneneinstrahlung angenehme Temperaturen. Vermisst haben wir eine Minibar, nicht wegen der dort vom Hotel bereitgestellten Getränke (die gab es trotzdem und auch die Möglichkeit, sich Tee oder Kaffee selbst zuzubereiten), sondern um kleine Einkäufe frisch zu halten. Gut wäre auch ein Hinweis, dass Hotelgäste mit gebuchtem Parkplatz in der Tiefgarage dort sofort einfahren können oder sollten und danach erst einchecken (alternativ: kleiner Kurzparkbereich vor dem Hotel). Die (von einem Parkwächter kontrollierte) Parkplatzsituation im Bereich der Lwowska-Straße ist sehr angespannt. Und die vorgegebene Parkordnung längs halb auf dem Gehweg „schmerzt“ angesichts der hohen Bordsteine Fahrer und Auto.
Hotel guest
13-Jun-2019

Hotel response

Dear Guests, We are delighted reading Your review. We always strive to fulfil our main aim which is our Guest’s satisfaction! Therefore we would like to kindly inform that only rooms at the attic are not equipped in a fridge. For the future stays we advise to book any other type of rooms and we ensure You that there will be a fridge and possibility of kitchenette. It was a pleasure to host You and we hope to welcome You again in Lwowska 1. Kind regards, Monika Wertka Front Office Supervisor

5

Excellent

The whole stay was fantastic. Check-in was very easy and theam who checked us in was very friendly and helpful. The room was lovely and very clean. The restaurant is a lovely space and the food and drinks were very nice. Housekeeping staff were very pleasant. Everyone we met in the hotel was lovely and I would recommend the hotel to anyone visiting Krakow
Hotel guest
22-May-2019

Hotel response

Dear Jean, On behalf of all staff members I would like to thank You for very nice review! It is very nice to know that accommodation and restaurant met Your expectations, too. We are looking forward to Your return to Lwowska 1 in the future! Best regards, Piotr Motak Front Office Manager

4

Very good

The hotel was very nice and clean with friendly staff who were very helpful. It is a good location within walking distance to all tourist spots. We did not eat at the restaurant but it looked lovely and heard nothing but good things about it. Very good quality hotel for the price.
Hotel guest
20-May-2019

Hotel response

Dear Morven, Thank You very much for Your review. We are glad that our services have met Your expectations! Best regards, Piotr Motak Front Office Manager


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